Shipping/Returns


Shipping Rates

All items ship for free to addresses in the U.S. regardless of the item's price or your order quantity.

International shipping to countries outside of the U.S. is not available at this time.

If you have entered an incorrect delivery address or need to update your shipment information, please contact us at hello@japanonsale.com as soon as possible after you place your order. Be sure to include your order number in your email.

 

Delivery Times

All products ship directly from Asia. As a result, items can take between 12-20 days to arrive after they ship.

Once an item has shipped, we will send you a shipment notification email with tracking information. Tracking details for all your orders will also be available in your Japan on Sale account. 

If you did not receive your item after 20 days from when it shipped, please reach out to us using the contact page on our site.

 

Return Policy

Generally, we are unable to accept returns except for the following reasons:

  • Item arrived damaged or defective
  • Item was not what was expected
  • Apparel doesn't fit as expected

If you'd like to inquire about a return or exchange for any of the above reasons, please reach out to us via the contact page on our site and we'll be in touch with next steps.